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Complaints About Registered Training Organisations

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The Training Accreditation Council investigates complaints about registered training organisations RTOs under the Standards for Registered Training.

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Queensland schools that are registered training organisations RTOs Every RTO must have complaints and appeals policies and procedures that meet the. TemplateThe national standards require registered training organisations RTOs to provide students with a proper complaints and appeal process RTOs must.

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Complaints can be registered with the National Training Complaints Hotline via phone on 13 3 73 Monday to Friday am to 6pm or via email at skillingeducationgovau.

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Providers that offer courses to domestic and overseas students are required to have a complaints process in place that ensures students' complaints are managed.

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She also said the Queensland government will refer any complaints about registered training organisations to the Australian Skills Quality Skills.

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